Return & Refund Policy
By placing a deposit, reserving a puppy, or completing a purchase through Prime Mini Teacup Puppies, customers acknowledge and agree to the terms of our Refund Policy. Due to the significant care, veterinary services, administrative work, and transportation arrangements involved in preparing each puppy for its new home, refunds are only available under specific circumstances outlined in this policy. The health, happiness, and well-being of our puppies are our highest priorities. We are committed to matching every family with a healthy, well-cared-for puppy and providing support throughout the adoption process. While we strive to ensure every puppy transitions smoothly into their new home, we understand that certain health-related situations may require special consideration under our Health Guarantee Policy.
Health Guarantee & Return Eligibility:
Each puppy purchased through Prime Mini Teacup Puppies comes with a comprehensive health guarantee. In the unlikely event that a licensed veterinarian diagnoses your puppy with a life-threatening congenital or hereditary defect within the guarantee period, you may be eligible for one of the following options:
* A replacement puppy of equal value, subject to availability.
* A full refund of the original purchase price upon return of the puppy and supporting veterinary documentation.
To reserve a puppy, customers may be required to pay a reservation deposit. Deposits are used to hold a puppy exclusively, remove it from public availability, and begin the adoption process. Unless otherwise stated in writing, all reservation deposits are non-refundable. If a customer decides not to proceed with the adoption, the deposit may be forfeited, and any approved refunds after full payment may be subject to deductions for veterinary care, transportation, administrative expenses, and payment processing fees.
Customers are encouraged to have their puppy examined by a licensed veterinarian within 72 hours of pickup or delivery. If a serious health concern is identified during this period, customers must promptly provide veterinary records, diagnosis documentation, treatment recommendations, and supporting medical information to be considered for a refund or other available remedies. Transportation fees are generally non-refundable once travel arrangements have been scheduled or completed, although we will work with customers to find alternative solutions when possible.
Refunds are not available for reasons such as a change of mind, housing restrictions, allergies, financial hardship, family disagreements, or conditions resulting from neglect, accidents, or improper care after adoption. Approved refunds are typically processed within 7–14 business days through the original payment method. Prime Mini Teacup Puppies reserves the right to review exceptional circumstances on a case-by-case basis and encourages customers to contact us directly to resolve any concerns before initiating payment disputes or chargebacks.
Contact Us:
For complete details regarding our Health Guarantee, return procedures, and purchase agreement terms, we encourage customers to contact Prime Mini Teacup Puppies directly before making a purchase. Our team is happy to answer questions and provide the information needed to ensure confidence and peace of mind throughout the adoption process.